Your home for human skills in a disrupted world.
In today’s rapidly changing world, leadership shifts from managing work to stabilizing people. We equip organizations with tangible frameworks, skills, and tools designed for that reality.
TRUSTED BY
Human capacity is being pushed past its limit.
The workplace is louder, faster, more complex, and more demanding than the leadership systems most organizations were built on.
At the same time, humans are navigating:
→ constant disruption
→ rising uncertainty
→ inter-generational friction
→ technological shifts
→ increasing relational complexity
Under sustained strain,
humans operate differently.
Communication shortens, friction increases, and trust becomes harder to maintain.
Even the most highly capable people can struggle to respond the way they intend to.
When environments are unstable, people are as well - and their needs are different.
And yet, many organizations are still leading without tangible systems for navigating the human realities shaping work today.
A Different Way Forward
Today’s environments require leaders who know how to guide humans through disruption, complexity, and strain in real time.
The future of performance depends on how well organizations understand, support, and equip the humans creating it. Performance then becomes the outcome of a healthy, stabilized human system.
But to do this, organizations need more than awareness around communication, burnout, and culture. They need tangible systems for navigating the human realities shaping work today.
So we built one.
The Showing Up Operating System™
Most organizations know human skills matter. Very few have built practical systems for teaching them.
The Showing Up Operating System™ transforms supportive leadership from an abstract “nice-to-have” into tangible frameworks, tools, and skills organizations can apply in real-world environments.
Organizations can enter the system from multiple pathways depending on their goals, pain points, and existing infrastructure.
Designed to strengthen communication, trust, and performance, the system works with organizations to operationalize the human side of work.
Our work follows a clear and repeatable process that moves organizations from insight to action to sustained change.
We identify what is happening, align around what needs to change, equip people with tangible skills, and embed the work into existing systems and rhythms.
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We begin by surfacing real organizational pain points through both data and human insight. This step helps organizations understand how people are actually experiencing their work, where friction is occurring, and what patterns are driving culture and performance.
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From there, we create shared clarity around what needs to change and why. Leaders and teams develop a common understanding of priorities, expectations, and the behaviors that will move the organization forward.
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Once there is alignment, we focus on building the concrete, practical skills people need in everyday moments. This includes how to navigate difficult conversations, respond to pressure, and lead with both steadiness and accountability.
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Finally, we integrate these skills and behaviors into the organization’s existing systems and rhythms so that change is sustained over time, rather than dependent on a single initiative or moment.
Our Process
The Supportive
Conversation Method™
One of our signature tangible frameworks, the Supportive Conversation Method™ equips leaders and organizations to navigate difficult conversations, relational friction, and human complexity in real time.
What Happens When We Get This Right
Leading research reveals that when leaders and teams are equipped to navigate hard moments effectively, it over time leads to stronger retention, healthier culture, and outperforming competitors by significant returns.
11x
Lower absentee rates
3x
Higher retention rates
2x
As likely to “delight” customers
2x
More likely to exceed financial targets
2x
More likely to be defined as a “great place to work”
Source: MIT.
Hi, I’m Jen.
Founder & CEO | Global Speaker | Bestselling Author |
Human Disruption Specialist | Relational Leadership Pioneer
I had spent decades building a career in international business: leading teams, traveling the globe, and thriving in a high-performance world.
Then, thirteen years ago, everything changed.
I found myself at the center of two tragedies: Sandy Hook and the Boston Marathon. One as a responder. One as a survivor. Four months apart. Both changed me forever.
Since then, I’ve spent thousands of hours building, testing and scaling the Showing Up Operating System with researchers, leaders, and organizations across every sector. from Fortune 50 companies and healthcare systems to law firms, universities, and professional sports teams.
The result? Teams that are aligned, resilient, and able to perform under pressure by navigating the Awkward Zone® with clarity and confidence.
Work with us!
Interested in learning more about the Showing Up Operating System, our work and offerings, and how it could work within your organization, team, or group? Fill out the form below and we’ll schedule a time to chat!
