Showing up for those who take care of us.
Healthcare workers that feel supported are proven to provide better, high-quality patient care.
Healthcare Organizations Committed to Showing Up
Shifting from a “Me” Problem to a “We” Problem
The Surgeon General’s role is to point out our most pressing public health hazard. It’s no longer cigarettes; today, it’s our workplace well-being, loneliness, isolation, and the mental health epidemic it’s causing.
This is only exacerbated for healthcare workers — so much so that an advisory was put out solving for health worker burnout.
What can we do? According to research, experts, and the Surgeon General, it’s time to shift from a “me” problem to a “we” problem.
What does that mean? Often, burnout is made to seem an individual problem. But burnout is far from an individual failing when it affects over half of healthcare workers.
The Surgeon General’s action items for healthcare organizations to solve for healthcare worker burnout emphasize that it is only when we take good care of our healthcare workers that they have the full capacity to take good care of other people.
These action items don’t come intuitively. We have the training that develops the skills for healthcare leaders and workers to give and receive support, leading to greater social connection, community, support, and care.
Skills to Ease the Burden & Tackle Burnout from the Root
Far from being “just another burden” healthcare leaders and workers have to take on, Showing Up training is intentionally designed to provide the easy tools, strategies, and frameworks that make care and support easy.
When scaled, it produces an evergreen, self-regenerating culture of care and human flourishing.
“Creating an environment in which nurses feel they have the support of their managers, and where they can ask for help when they feel overwhelmed or unsure, can go a long way to improving working conditions and minimizing turnover.” — Yasmine Mustafa
What’s the ROI?
11x
Lower absentee rates
3x
Higher retention rates
2x
As likely to “delight” customers
2x
More likely to exceed financial targets
2x
More likely to be defined as a “great place to work”
Source: MIT.
Measurable. Scalable. Sustainable.
We have the evidence-based training and frameworks to drive transformation and culture change from within your teams.
Scaling Care & Connection
We have the extensive evidence-based methodology to develop healthcare leaders with heart.
Assess: Everything we do is data-driven. Using our proprietary, secure, encrypted data collection platform and validated care and connection metrics, we’ll take collect baseline comprehensive measurements and insights on your culture’s potential for growth.
Inform: We’ll inspire transformation and culture change through keynotes and webinars that unveil the insights from your metrics and illuminate the pathway to supportive care and cultures.
Equip: We maximize deeper relationships and connections by equipping your team with action plans and dynamic, actionable tools, processes, and skills to show up.
Cultivate: We’ll create a targeted action plan and certify your team to cultivate a regenerative, sustained culture of care and resilience in the long-term.
START HERE:
The Discovery Workshop
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Everything we do is data-driven. As the first step in our process, we use our proprietary survey and validated care and connection metrics to uncover the potential for more connection in your organization.
This baseline, discussion-based workshop reviews these metrics with your team, where small-group discussions will dive deep into the trends and scenarios where employees may not feel seen, acknowledged, and validated — and build awareness for the case for caring leadership in this new era of work.
From there, we’ll use the insights gathered from both the survey, workshop, and over-arching goals of the team/organization to generate a targeted action plan for your team.
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Supportive Culture Pre-Survey: Using our proprietary survey and validated care and connection metrics, we’ll anonymously collect data to get a temperature read on the climate of care and connectedness in their personal and professional lives.
Discovery Insights Presentation: This presentation will unveil how the workplace paradigm has radically shifted and how the role of the leader must transform with it. We will cover the science behind the importance of supportive care and connection while weaving in the data from your organization’s pre-workshop survey.
Think Sprints, Group Discussion, & Strategy: Small group discussion of the trends and situations where others may not feel seen, acknowledged, and validated —and solutions to address these scenarios.
Supportive Culture Scorecard: A comprehensive Scorecard with your data and findings will be presented to leadership and consultive meeting to determine a targeted action plan and next steps.
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Awareness of why developing skills to overcome our barriers are so important to building connections, trust, and resilience.
Awareness of the processes and tools that lead to increased employee and client well-being, better collaboration, and increased productivity.
Seeds will be planted for strengthened relationships and communities within your teams and the organization as a whole.
A targeted action plan to address the building blocks of human flourishing.
The Showing Up Workshop
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This fundamental training module helps each participant understand what barrier behaviors they have in their personal “Awkward Zone™” — that place of knowing a co-worker or employee is struggling, but not knowing what to say or do.
Some are eager to help support others but don’t know how to start; others don’t think it’s their business to get involved; others want to figure out how to prioritize supportive care, accountability, and productivity at the same time. Participants walk away from this workshop understanding what stops them from showing up and connecting more deeply, and with the skills to support those in and around them at work. -
Completion of Personal Awkward Zone™ Assessment Profile to ensure that employees develop skills to know, understand, and see the people around them in and out of work.
Aggregate of this data is provided once workshops are completed.
Small group discussion reviewing specific scenarios that put participants in the Awkward Zone™.
Discussions of what tips and tools are best to break through participants’ individual Awkward Zones™.
Completion of Personal Care Profile, a personalized report for each manager that gets more granular, specific, and individual in terms of how each of their direct reports likes to be cared for and supported.
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Identify the barriers that stop them from showing supportive care.
Be confident in what actions to take when navigating the Awkward Zone™.
Have a few “go-to” phrases to use when navigating the Awkward Zone™.
Identify individual strategies to incorporate the skill of supportive care into their daily life, both in and out of the office.
Compiled information via the Personal Care Profiles on how to care for and support each leader’s team members in one place. Using the tools they’ve learned from their training, their leaders and managers can review these reports and use them as a “key” for how to support their direct reports.
The Awkward Zone™ Workshop
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This session, focused on awareness and culture-building, is a deep dive into the book Showing Up and the process and applications of human care and support behaviors in the workplace. Working in collaboration with one another, participants will uncover the behaviors that get us off track and the science of how human care works.
This eye-opening session gets teams excited and brimming with ideas for culture transformation, as well as inspiring and encouraging them to discuss and open up with stories of their own.
Participants will break into groups to discuss guided questions related to Showing Up, opening their eyes to the key building blocks for flourishing cultures of supportive care, and empowering and motivating them with the growth, support skills, and caring actions critical to drive connection-centered culture change. -
Small group peer discussion of personalized Guided Questions to identify critical caring leadership behaviors, strategies, and tools and how to apply them to scenarios they are currently facing.
Recap and Q&A on key points from the workshop and any other critical topics not covered.
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Identify deeper behavioral changes to put into action to support those in their care.
Learn how to use the book Showing Up as a reference guide when needed.
Navigate difficult situations involving crisis, trauma, and loss in the workplace.
Know what to do and where to look in the event that those around them require many forms of support.
Have the confidence to support employees in distress.
The Supportive Leader Workshop
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Today’s leaders need to be ready to support the full employee, which includes knowing how to holistically respond to all situations involving crisis, trauma, loss, mental illness, burnout, and a host of other circumstances that leave employees disengaged. This hands-on workshop will work through processes, strategies, checklists, and audits to level up skills in being a confident “Future Proof” leader.
Through this in-depth leadership workshop, participants can expect to acquire the awareness, skills, and strategy to support employees. A key part of being a leader in today’s workforce is supporting one’s employees through hardship, but no one knows how to do it. This workshop provides the long-term tools and strategies to save managers and leaders time, taking a burden off their backs and providing stress reduction.
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A comprehensive hands-on Supportive Leader Playbook with conversation outlines, supportive resources in clinical care, self-care, and supportive care, along with the ability to track and support employee well-being.
A Supportive Services Overview, created in collaboration with your leadership, of all the resources within your organization available to employees in support of their well-being.
A full walkthrough and comprehensive overview of a toolkit and playbook for each leader to be able to support the whole employee in all areas, with interactive role-play, takeaway reminders, tools, and strategies, and workbook style employee trackers and procedures.
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Confidence in supportive conversations, which allows the employee to feel fully listened to, valued, and cared for while still maximizing time and efficiency.
Framework to track and navigate ”the whole employee” and their hardships in the workplace.
Confidence in navigating difficult situations involving crisis, trauma, and loss in the workplace.
Confidence in the ability in making employees feel seen and cared for and the motivation to want to achieve that.
Take-away hands-on workbook with conversation outlines, supportive resources in clinical care, self-care, and supportive care, along with the ability to track and support employee well-being.
The Lifting Up Leadership Series
A New Era of Leadership Starts Here.
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A Proven Framework for Real Impact
Through a quarterly or customized workshop series, leaders are trained in high-impact relational skills and given tools to apply these skills between sessions. The structure builds momentum, accountability, and confidence. Each session introduces practical concepts and language that deepen over time, moving participants from awareness to action.
Our work with leading organizations over the past decade has shown how quickly trust, collaboration, and performance improve when leaders are equipped to support their teams—clearly, consistently, and confidently.
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Foundational Frameworks
The New Paradigm
Generational Differences
The Core Four Organizational Challenges
The Lifting Up Five Traits of a Supportive Leader
The Culture Pyramid
The Awkward Zone
Core Skills Trained
Fast & Frequent 1:1s: A new approach to check-ins that build trust and save time
Capacity & Demand Conversations: A practical tool to reduce burnout and realign priorities
Support Profiles: A personalized way for leaders to understand and meet individual needs
The Supportive Conversation™: A repeatable 5-step method to show up effectively during someone’s struggle
The Support Seeking Conversation: A framework for requesting support when you need it yourself
The Stay Interview: A proactive tool to boost engagement and retention
What You Should Know About Each Employee: Humanizing the workplace with key relational insights
The CONNECT Communication Framework: Enhancing clarity, trust, and collaboration
The Two 10’s: Strengthening your team’s ability to speak up and support one another
Navigating the Awkward Zone: Understanding what stops you from supporting people who are struggling, including personal insights assessment
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Organizations of any size dealing with high turnover, burnout and uncertainty
Law firms navigating high pressure and retention issues
Corporate teams working across silos and geographies
Healthcare systems, sports organizations, and professional services
Any organization ready to lead with humanity, not hierarchy
ADD-ON:
The Team Connections Workshop
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In this ultimate team bonding activity, participants deepen relationships with each other by recognizing that everyone they know needs support and deeper human connection.
Participants work through structured conversations and create a project to develop skills of support and connection. They leave with a personalized gift of care and the experience of feeling seen, heard, and supported by a co-worker. -
Self-Reflection Questionnaire
Pairing with a co-worker
One-on-one conversations that require deep listening and perspective taking
Creation of a personalized expression of care in the form of a wooden plaque for each participant
Delivery of plaque to paired partner
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Deepens relationships and connections
Increases compassion for self and others
Decreases feelings of loneliness
Increases feelings of belonging
Fosters friendships and bonding
Each person walks away feeling seen and understood
Certified Organizational Training
The essential final step to make sure that a supportive culture is made sustainable and cultivated in the long-term. Certified Organizational Trainers are on-staff leaders who are trained as experts in supportive care and connection and are certified to facilitate Showing Up Skills Programming.
This final step of our process will set your organization apart by supporting ongoing learning and development for all employees. They are responsible for keeping the Supportive Culture alive beyond our work with you.
This private, personalized, eight-week training walks participants through their personal care behaviors, their strengths and weaknesses, and a thorough skills application process. All certifications go through a step-by-step customized training to optimize the strengths of each facilitator. They are certified to facilitate our signature workshops.
In this all-inclusive Certified Organizational Trainer package, we’ll equip up your team members with the Certified Organizational Training and provide the following:
Ongoing Support & Consultation in implementation of programs & strategy.
Quarterly Updated Training Calls to keep content fresh.
Annual Supportive Culture Scorecard
with aggregate data for 3 years.
Awkward Zone Assessments
for all training sessions for 3 years.
1 Day Shadowing & Facilitation with Jen Marr to ensure successful program roll-out.
Access to Training Vault & Materials with facilitator guides, handouts, toolkits, and more.
Let’s work together
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